
FAQs
Find comprehensive answers to frequently asked questions and common concerns.
Common questions and answers
In addition to offering competitive rates, we pride ourselves on being available to help with whatever questions you have throughout the life of your loan. We don’t discriminate against first-time buyers or experienced investors – no matter who you are, we’re committed to being there when you need.
What does a broker do?
A broker is a finance professional who works with you one-on-one to discuss your borrowing goals and help determine how much you can qualify for. They typically offer a more personalized level of service than a lender and have access to loans from multiple lenders, allowing them to find the best terms for your unique situation.
Extensive Market Knowledge
We have a strong understanding of the lending landscape and maintain deep relationships with various lenders, often gaining access to deals and products that may not be available elsewhere.
Comprehensive Financial Planning
Our focus goes beyond securing a loan. We analyze your entire financial situation to offer strategic advice and structure your loan to align with your long-term goals, potentially saving you significant amounts over the life of your mortgage.
Ongoing Support and Engagement
The relationship doesn’t end at settlement. We routinely review your loan and proactively reach out when better options arise, ensuring your mortgage continues to serve you effectively over time.
Innovative Problem-Solving
We view challenges as opportunities. Our expertise allows us to devise creative solutions for complex situations that others in the industry might overlook. We strive to make your loan process as smooth as possible, working with your solicitor, accountant, and agent to ensure everything proceeds quickly and efficiently. We can also recommend experts in their fields to help you achieve your goals.
Client Education and Empowerment
We prioritize empowering our clients by breaking down complex financial concepts into clear, understandable terms, helping you make informed decisions about your financial future. No question is too trivial; we take the time to ensure you understand.
Strong Advocacy
When faced with obstacles, we actively advocate on your behalf. Our established relationships and industry knowledge enable us to navigate challenges effectively, often achieving favorable outcomes. For instance, our team has:
- Helped a client connect with an expert to negotiate with the Council and previous bank, saving them over $100k.
- Asked the right questions of a client’s accountant, saving them over $100k on their ATO debt.
- Smoothed communication and reassured an agent about a client’s borrowing capacity, ensuring the loan process continued smoothly.
- Advocated for a client when a lender had doubts about their ability to repay.
Streamlined Processes and Transparency
We respect your time and work diligently to streamline the entire process, anticipating potential issues and keeping you informed every step of the way.
By partnering with a broker committed to these principles, you gain more than just assistance with a loan; you receive a dedicated ally focused on helping you achieve your financial aspirations now and in the future. With a blend of market expertise, personalized strategy, and consistent support, we aim to enhance your experience throughout the mortgage journey.
How can a broker help me?
Strategic Partnerships with Banks
Banks see us brokers as strategic partners who bring them clients well-suited for their products. It’s a mutually beneficial arrangement—banks can either pay their own employees or pay us for bringing them qualified clients. We streamline the process by packaging everything according to their specifications. Bank employees, like brokers, typically earn between $140k and $200k annually through bonuses and commissions.
Comprehensive Market Knowledge
Let’s be honest—there’s a lot you don’t know about what each lender offers. With so many options out there, it’s challenging to stay informed. That’s where our expertise comes in. My company conducts a soft touch check to review all available lenders and select the most suitable one for your specific needs.
Protecting Your Credit Score
Going from bank to bank for inquiries can hurt your credit rating, as each inquiry is officially logged. With us, it’s just one inquiry instead of potentially 10 or more, protecting your credit score while giving you access to a wide range of options.
Unbiased Advice and Better Options
Banks aim to sell their own products, not those of their competitors. They aren’t required to inform you if another bank has a faster turnaround time when you need to make a quick offer or if a competitor offers a better product with more features or a lower interest rate. As brokers, we have access to a vast array of products and can find the best fit for your unique situation.
Education and Long-term Partnership
Unlike bank employees who focus on selling products and processing as many applications as possible, we view our clients as lifelong partners. Your success is our success. We’re committed to educating you on the best structure for your goals and providing ongoing support as your needs evolve over time.
Time and Money Savings
While you might spend months researching and deciding, we could quickly refinance your 8.34% loan, potentially finding you a better deal at 5.99% variable or 5.59% fixed. Imagine the savings you could achieve! By choosing to work with a broker like me, you benefit from personalized service, expert guidance, access to a wide range of products, and significant potential savings. We handle all the paperwork, negotiations, and communications with lenders, saving you time and effort. Our goal is to build a long-term relationship, helping you optimize your mortgage throughout the life of the loan.
How much can I borrow?
While our borrowing calculator can provide a rough estimate of how much you may be able to borrow, for a more accurate assessment, please contact our team. We can discuss your options and delve into your specific circumstances in greater detail.
Should I go for a fixed or variable rate?
As the name suggests, variable-rate home loans have interest rates that fluctuate over time. These loans are often more flexible than other types, offering features like redraw facilities and extra payment options. However, they do not provide fixed repayment amounts.
Conversely, fixed-rate home loans offer predictable monthly repayments, allowing you to know exactly how much you need to pay each month for the entire loan term. While these loans may not be as flexible in terms of features, they provide borrowers with peace of mind when budgeting for repayments.
When deciding which type of loan is right for you, consider what is most important to you—whether it’s the flexibility of a variable rate or the certainty of fixed monthly repayments.
Which lenders do you work with?
Through our connection with a mortgage aggregator, we have access to loan options from over 50 different lenders. This allows us to find multiple suitable options tailored to your specific situation.
Our panel of lenders
With access to over 50 leading lenders, including the big four banks, we can help you get a loan that suits your individual circumstances.



















